# INNO FAQ

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<summary><strong>The purchased NFT is not reflected on My Page.</strong></summary>

<mark style="color:blue;">**A.**</mark>\ <mark style="color:blue;">If your NFT purchase is not reflected in your INNO Wallet, please follow these steps for assistance:</mark>

<mark style="color:blue;">-></mark> <mark style="color:blue;"></mark><mark style="color:blue;">**Contact**</mark> [**help@onbuff.com**](mailto:help@onbuff.com)\ <mark style="color:blue;">-></mark> <mark style="color:blue;"></mark><mark style="color:blue;">**Attach**</mark> <mark style="color:blue;">**INNO ID**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">and</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**SCREENSHOT IMAGES**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">that clearly show the problem.</mark>

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<summary><strong>How do I swap Points (P2E Game Points) for tokens?</strong></summary>

<mark style="color:blue;">**A.**</mark> \ <mark style="color:blue;">**Go**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">to INNO Platform's</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**"Swap"**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">page</mark> \ <mark style="color:blue;">-></mark> <mark style="color:blue;"></mark><mark style="color:blue;">**Choose**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">the point you want to swap in the</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**"From"**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">space</mark> \ <mark style="color:blue;">-></mark> <mark style="color:blue;"></mark><mark style="color:blue;">**Choose**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">the token you want to swap in the</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**"To"**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">space</mark> \ <mark style="color:blue;">-></mark> <mark style="color:blue;"></mark><mark style="color:blue;">**Click**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">the</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**"Swap"**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">button</mark>\
\ <mark style="color:blue;">**For detailed information, follow these link directions:**</mark>

[how-to-swap-points-for-tokens](https://lumiwave-inno.gitbook.io/inno-platform-tip-and-guide/inno-platform-questions/inno-platform/how-to-swap-points-for-tokens "mention")<br>

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<summary><strong>How to create external wallet? (MetaMask&#x26; Sui)</strong></summary>

<mark style="color:blue;">**A.**</mark>\ <mark style="color:blue;">To set up your external wallet seamlessly, just follow these smooth guidelines below.</mark>\
\ <mark style="color:blue;">**Sui:**</mark>\
[<mark style="color:blue;">https://medium.com/onbuff-main/sui-wallet-guide-944135237b42</mark>](https://medium.com/onbuff-main/sui-wallet-guide-944135237b42)\
\ <mark style="color:blue;">**MetaMask:**</mark>\
[<mark style="color:blue;">https://medium.com/onbuff-main/metamask-wallet-guide-6b40eb303851</mark>](https://medium.com/onbuff-main/metamask-wallet-guide-6b40eb303851)\
\ <mark style="color:red;">\*\*\*Please be aware that LumiWave holds no responsibility for the loss of your</mark> <mark style="color:red;"></mark><mark style="color:red;">**12 Secret Recovery Phrase**</mark><mark style="color:red;">, as it is beyond our control. LumiWave does</mark> <mark style="color:red;"></mark><mark style="color:red;">**NOT request**</mark> <mark style="color:red;"></mark><mark style="color:red;">the</mark> <mark style="color:red;"></mark><mark style="color:red;">**12 Secret Recovery Phrase**</mark> <mark style="color:red;"></mark><mark style="color:red;">for any purpose.</mark>

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<summary><strong>How to connect my external wallet to my INNO account?</strong></summary>

<mark style="color:blue;">**A.**</mark> \ <mark style="color:blue;">**Click**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">the</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**"Wallet"**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">button</mark> \ <mark style="color:blue;">-> Choose the wallet you want to link. We provide two options:</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**MetaMask**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">and</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**Sui**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">Wallet.</mark>

<mark style="color:blue;">-> Click the "Connect wallet" button to link your wallet to INNO ID.</mark>\
\ <mark style="color:blue;">**For detailed information, follow these link directions:**</mark>

[how-to-connect-an-external-wallet-to-the-inno-platform](https://lumiwave-inno.gitbook.io/inno-platform-tip-and-guide/inno-platform-questions/inno-platform/wallet/how-to-connect-an-external-wallet-to-the-inno-platform "mention")

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<summary><strong>How many external wallets can be linked to one INNO account?</strong></summary>

<mark style="color:blue;">**A.**</mark>\ <mark style="color:blue;">Each INNO account can be linked to</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**one**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">MetaMask wallet and</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**one**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">Sui wallet. This means that you can have a</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**maximum**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">of</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**two**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">external wallets connected to your INNO account.</mark>

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<summary><strong>Why can't I unlink my external wallet to my INNO account?</strong></summary>

<mark style="color:blue;">A.</mark>\ <mark style="color:blue;">Once you have</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**linked**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">your wallet, please be aware that it can only be</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**unlinked**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">after a period of</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**24 HOURS**</mark><mark style="color:blue;">. This is a security measure put in place to ensure the safety of your assets and account.</mark>

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<summary><strong>Points (P2E Game Points) are not reflected on My Page.</strong></summary>

<mark style="color:blue;">**A.**</mark>\ <mark style="color:blue;">Game companies typically have control over sending P2E (Play-to-Earn) Game Points to the INNO Platform.</mark>\ <mark style="color:blue;">We recommend</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**reaching out**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">to the</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**in-game customer service center**</mark><mark style="color:blue;">.</mark>\
\ <mark style="color:blue;">**Ragnarok Labyrinth NFT**</mark>\
[<mark style="color:blue;">https://support.gnjoy.id/hc/en-us/requests/new</mark>](https://support.gnjoy.id/hc/en-us/requests/new)\
\ <mark style="color:blue;">**Little Legions NFT**</mark>\
[<mark style="color:blue;">https://discord.com/invite/MXZ3B9NpYM</mark>](https://discord.com/invite/MXZ3B9NpYM)

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<summary><strong>How can I change my email address in LumiWave?</strong></summary>

<mark style="color:blue;">**A.**</mark>\ <mark style="color:blue;">**Changing**</mark> <mark style="color:blue;"></mark><mark style="color:blue;">the email address associated with your LumiWave account is</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**technically impossible.**</mark>\ <mark style="color:blue;">LumiWave operates on a system that does</mark> <mark style="color:blue;"></mark><mark style="color:blue;">**not store email records.**</mark>\ <mark style="color:blue;">Additionally, our platform is designed to utilize Google or Facebook accounts as the basis for creating an LumiWave account.</mark>

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